From account payments and bonuses to technical issues — you'll find answers to all your questions right here.
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A Step-by-Step Guide for New Players
Click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password — the whole process takes under 3 minutes.
How to Make Transactions Using Bangladesh's Popular Payment Methods
If money was deducted but your balance wasn't updated: take a screenshot of the transaction, note the Transaction ID, and report it via live chat. This is usually resolved within 15 minutes.
If your withdrawal has been pending for more than 30 minutes, check whether your KYC verification is complete. If not, submit the required documents. If the issue persists after that, contact support directly.
Running into minor issues on an online betting platform is completely normal. Deposit problems, missing bonuses, forgotten passwords, or the app not working — these things can happen to anyone at any time. The Baji Help Center exists precisely for this reason — so you can find quick, straightforward solutions without having to wade through content in a foreign language.
Baji's support team is available 24/7. They speak Bengali and are ready to listen to your concerns. Live chat responses typically come within 2 minutes. Email support is also available, but for urgent matters, live chat is the fastest option.
The most common account issues are forgotten passwords and locked accounts. A forgotten password can be reset right from the login page via OTP — no need to contact support. If your account gets temporarily locked after too many failed login attempts, wait 30 minutes and try again, or reach out to support.
Payment issues are resolved faster at Baji than almost anywhere else. When depositing via Mobile Pay or Nagad, make sure to use Send Money to the correct Baji number — not Cash Out or any other payment option. Using the wrong method can delay your refund, so read the instructions carefully before making a transaction.
Bonuses can be confusing for many users. To claim the welcome bonus, you must apply the bonus code at the time of your first deposit — the code cannot be entered after the deposit is made. Cashback bonuses are credited automatically every Monday, so there's no need to claim them separately. Free spins typically expire within 24 hours, so make sure to use them before they run out.
You can also find solutions to Baji app issues on this page. If the app crashes, restart your phone and try reinstalling the app. If it's running slowly, clear your phone's cache. For iOS installation issues, clear the App Store cache and try again. Most technical problems are fixed with these simple steps.
A weak internet connection can make it difficult to place bets during live betting. Try switching to Wi-Fi or moving to an area with a stronger mobile data signal. The Baji app is built to run on 3G networks, though a better connection is recommended for live streaming.
Baji's Help Center is here to make your experience as smooth as possible. Don't hesitate when you run into a question or issue — our support team is always here for you. Whether it's live chat, email, or the FAQs on this page, we're ready to help.
We're Always Ready to Help, Whatever the Issue
Answers to the Most Frequently Asked Questions in the Help Center